Defining IT Services
Information technology service management encompass the strategies that are carried out by an entity to design, develop, deliver, operate and manage information technology solutions provided to clients. It includes all the processes of designing, developing, deploying, maintaining, and support networks, servers, and software applications for computers, desktop machines, hand held devices, networking devices, print systems and other related things. There are companies which offer IT services as well as specialize in particular IT solutions. The companies also have many IT professionals who are appointed for this purpose. These professionals are responsible for various aspects of IT services including planning, deployment, maintenance, troubleshooting and upgrading of the system.
A typical IT service provider offers various types of IT services. They are client-server management system, application service provider, cloud computing, healthcare informatics, human resources management, internet/ LAN/ WiFi systems, manufacturing automation, project management, and small and medium business units. These business units have many needs for IT services, some of which are mentioned below.
Patient Management System: When there are many patients in a specific hospital or medical facility, it is very important to track their medical records and other information. To be able to achieve this, a complete patient management system must be in place. This system can be implemented through outsourcing IT services from a provider who specializes in IT service management. The process involved in outsourcing a service management system involves a detailed plan for implementation. This system includes specific costs and parameters for implementation. Based on the specific costs and parameters, an IT professional hired as a service provider would deploy the system and maintain it.
IAAS (Income and Information Technology Access Control System): An organization’s information technology department controls the software and hardware that helps the organization to run a smooth operation. The department handles the implementation and maintenance of computer networks and security systems. A good IT service provider would not only design the information technology network of an internal organization, but also maintain it and train its staff. This allows the provider to offer a more comprehensive and technologically advanced IT solution to its clients.
Medical Billing: The medical billing involves collecting and submitting information about the patients to their insurers. A medical biller collects insurance payment information from patients and submits the bills to the appropriate insurance companies. IT professionals who specialize in medical billing take care of the technical part of the process. They prepare client reports, process payments, and monitor the payment processing. This service offerings allow a company to save money by reducing the cost of processing claims and collecting premiums.
Cloud Computing: Cloud computing is a web-based computing technology that delivers shared resources on demand. IT professionals involved in the defined IT services industry can deploy cloud computing applications to provide IT solutions to clients. Using a cloud computing platform, an IT professional can easily and securely access information technology-based applications such as email, data storage and application development as well as content management system applications. The cloud computing architecture includes server, operating system, and storage systems that are managed by the IT service provider.